How-To Surface

Windows Hello Not Recognizing You? Here’s How To Improve Its Recognition

Windows Hello has proven to be a massive convenience for me, and I’m sure for many of you as well. This advanced biometric security system is designed to turn on, securely verify your identity, and log you in to Windows within seconds. And it’s great… when it works.

Admittedly, it’s worked well for me 99% of the time, but there are occasions when it acts like it doesn’t know who I am. As if it’s meeting me for the first time, leaving me feeling a little bit insulted if I’m honest. Anyways, if your Windows Hello is acting like an old acquaintance pretending to not remember you, there are ways to jolt its memory.

Option 1: Improve Recognition

Step 1: Open Windows Settings

Step 2: Select Accounts, then Sign-In Options

Step 3: Under ‘Manage how you sign in to your device’, select Windows Hello Face.

Step 4: Click Improve Recognition.

Step 5: Follow the instructions to completion.

Option 2: Disable and Re-enable

Follow Steps 1 to 3 above, then:

Step 4: Click Remove, then Set up.

Step 5: Follow the instructions to completion.

Hopefully these options fixed your issue. If you are still having trouble, remember that some limitations may be from the camera hardware on your device. For example, cameras tend to struggle if they are facing a direct light source, such as window during the day, as you would appear as a dark silhouette. So you might need to reposition your device for best results.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s